General Terms and Conditions

These Terms and Conditions set out the rules for using the Explosino website and services. They explain the relationship between us and our users, and describe acceptable behaviour, account requirements and how we manage payments and promotions. By using our site you agree to comply with these terms and any related policies published on the site.

Account responsibilities

You are responsible for keeping your account details secure. Only one account is permitted per person, household or device. You must provide accurate, complete and up-to-date personal information when registering and whenever we request verification documents. You must not share your login details or allow others to use your account. We may suspend or close accounts where we suspect fraud, money laundering, bonus abuse or any breach of these terms.

Eligibility requirements

To use our services you must be at least 18 years old and located in a jurisdiction where our platform is permitted. You must not register if your local law prohibits participation. We may ask for identity or proof-of-address documents to confirm age and eligibility. Accounts that cannot be verified will be restricted until verification is complete.

Acceptable platform use

Use of the site must be lawful and consistent with normal play. Prohibited activities include using automated tools or bots, manipulating game outcomes, collusion, creating multiple accounts, or placing wagers in order to exploit bonuses. Abusive, offensive or harassing behaviour towards staff or other users is not tolerated. We reserve the right to refuse service or block access for any breach of acceptable use.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific promotional terms which form part of these conditions. Bonuses may carry wagering requirements, game restrictions and maximum bet rules. Only one promotion may be used where explicitly forbidden combinations apply. We may withdraw, amend or refuse promotions at our discretion. Any suspected abuse of promotions may result in withholding or confiscation of winnings.

Deposits and withdrawals

We support a range of payment methods shown in the cashier. All deposits must come from an account in your name. Withdrawals are subject to verification checks and our standard processing procedures.

Verification and checks

Before processing withdrawals we may require identity, address or payment method verification. These checks help prevent fraud and comply with our obligations. Delays may occur if documents are incomplete or unclear.

Limits and processing

We apply deposit and withdrawal limits which are visible in your account. Larger withdrawals may be processed in instalments or require additional checks. Any fees charged by payment providers are the responsibility of the user unless stated otherwise.

Dispute resolution

If you have a concern about your account, a payment or a game outcome, contact customer support in the first instance. We aim to resolve disputes promptly and fairly. If a resolution cannot be reached, we will explain the next steps and any independent review or complaint route that may be available.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and, where appropriate, communicated to account holders. Continued use of the service after changes indicates acceptance of the revised terms. You should review the terms periodically to stay informed of any updates.